Frequently Asked Questions (FAQ)

Are your products made-to-order? Yes, every item is custom-made and manufactured on-demand through our certified textile partners.
What are the production times? Production typically takes 2 to 5 business days before your order is shipped.
How long does delivery take?
- Canada: 5 to 10 business days.
- United States: 7 to 12 business days.
- International: 10 to 20 business days.
How much is shipping? Shipping fees are calculated at checkout.
Can I track my order? Yes, a tracking number will be sent to your email as soon as your order ships.
What is shipping protection? For an optional $3.99 USD, shipping protection covers your order against loss, damage, or theft during transit. If your package is lost, damaged, or marked as delivered but missing (after verification), we can provide a replacement or refund. Orders without protection are not guaranteed a replacement or refund if lost or stolen in transit.

Do you accept returns or exchanges? Because items are produced on-demand, we do not accept returns or exchanges for sizing errors, change of mind, or incorrect product selection. Please consult our size guide carefully before ordering.
What if my item arrives damaged or defective? If your item has a manufacturing defect, printing error, or is different from what you ordered, contact us within 7 days of receipt with your order number and clear photos of the issue for a free replacement or full refund.
When will I receive my refund? Approved refunds are processed back to your original payment method within 5 to 10 business days.

What currency are prices displayed in? All prices are displayed in United States Dollars (USD) unless otherwise indicated.

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